Privacy Policy

When you use our enquiry form, we ask for your name, email address, phone number, suburb and a description of the job. You can also choose a service and attach photos. Photos are optional; you can send an enquiry without them.

If you contact us by phone or email, or arrange work, we may also need the property address, access instructions, appointment details and records relating to the work.

Please only share information needed for the job. Avoid including payment card details, identity documents or images of people and private documents. Make sure you have permission to share another person’s contact details or property photos.

We use enquiry details to understand the plumbing issue, reply to you, discuss the scope and cost, and arrange access and timing. Information about agreed work also supports job records, invoices and follow-up questions.

The website checks form submissions for spam and delivery problems. We also review which pages lead to enquiries to understand how people find our services.

Submitted details and optional photos are sent to Panther by email through Resend, our email delivery provider. Photos are processed for delivery, including resizing and removal of embedded image metadata. They remain part of the enquiry received by email.

Submitting a photo through the enquiry form does not publish it in the website gallery. The form is for discussing your job.

We use Google Analytics to understand website visits and actions such as phone-link clicks and successful enquiry submissions. This can involve cookies and information about your browser, device, pages visited and how you reached the site.

The website also uses session storage in your browser to remember the first page you visited and a general source, such as search or social media. A summary can accompany your enquiry. Our enquiry tracking does not send the name, email address, phone number, message or photos entered in the form to Google Analytics.

You can manage cookies and site storage in your browser settings. Google provides an Analytics opt-out browser add-on and explains how it uses data from sites that use its services.

Providers that support website hosting, email delivery and website measurement process information needed for those services. These include Vercel, Resend and Google. Their systems may process or store information outside Australia; the location depends on the service and its infrastructure.

Our contact page includes Google Maps. Opening a map, a review link or a social media link can also share technical information with that provider. Its own privacy policy applies to information it collects.

You can read the privacy information from Vercel, Resend and Google.

Enquiry information is held in the systems used to receive email and manage the requested work. Website providers may also keep technical records for security and operation of their services.

We take reasonable steps to protect personal information, but internet transmission and storage cannot be guaranteed secure. Enquiry, job and invoice records may need to be retained for business or legal reasons. Contact us if you want to ask about a particular record or request its deletion.

Contact Panther Plumbing Group using the details below to ask about information we hold, request a correction or raise a privacy concern. Tell us which enquiry or job your request relates to and how you would like us to respond. We may need to check your identity before providing personal information.

We will review your request and discuss the response and any records that need to be retained. If you are concerned about how your information has been handled, you can also find guidance on privacy rights and complaints from the Office of the Australian Information Commissioner.