Frequently Asked Questions

Yes, Panther Plumbing Group provides 24/7 emergency plumbing services across Sydney. We respond to urgent issues like burst pipes, gas leaks, overflowing toilets, and blocked drains at any time of day or night. Our emergency response team can typically arrive within 60 minutes.

We aim to respond to all emergency calls within 60 minutes across our service areas in Sydney. Response times may vary depending on your location and current demand, but we prioritize urgent situations and dispatch our closest available plumber immediately.

Plumbing emergencies include burst pipes, severe water leaks, gas leaks, sewage backups, no hot water in winter, overflowing toilets, blocked drains causing flooding, and any situation that poses immediate risk to property or safety.

Yes, we provide free, no-obligation quotes for all non-emergency work. For emergency call-outs, there is a standard call-out fee which is waived if you proceed with the repair. All pricing is transparent with no hidden costs.

Emergency plumbing rates vary depending on the time of day and nature of the work. We charge standard rates during business hours, with after-hours and weekend rates applying outside these times. All rates are discussed upfront before work begins.

For emergency work, we charge a standard call-out fee. However, this fee is waived if you proceed with the recommended repair or service. For scheduled appointments, there is no call-out fee.

Panther Plumbing Group services all areas within 50km of Ryde, including Inner West, North Shore, Northern Beaches, Hills District, Parramatta, Eastern Suburbs, and surrounding suburbs. Contact us to confirm we service your specific location.

Yes, we provide comprehensive commercial plumbing services for offices, retail spaces, restaurants, industrial facilities, and strata properties across Sydney. Our commercial team handles maintenance, repairs, and installations of all scales.

We use multiple methods depending on the blockage severity: high-pressure hydro jetting for tough blockages, electric drain machines for standard clogs, and CCTV drain cameras to diagnose the exact cause. For severe damage, we offer trenchless pipe relining to repair pipes without excavation.

Common causes include tree root intrusion, build-up of grease and food waste, hair and soap scum, foreign objects, collapsed or damaged pipes, and incorrect pipe installation. Regular maintenance can prevent most blockages.

Yes, we use state-of-the-art CCTV drain cameras to accurately diagnose drain and sewer problems. This technology allows us to see inside your pipes, identify blockages, cracks, and root intrusions, and recommend the most effective solution.

We install and service all types of hot water systems including electric storage tanks, continuous flow gas units, solar hot water systems, and heat pump systems. We can recommend the most energy-efficient and cost-effective option for your needs.

Electric hot water systems typically last 10-15 years, while gas systems can last 15-20 years with proper maintenance. Solar and heat pump systems can last 15-25 years. Regular servicing extends the lifespan of any system.

First, check if the pilot light is on (gas systems) or if the circuit breaker has tripped (electric systems). If these are fine, contact us immediately. We provide same-day hot water repairs and can replace systems quickly if needed.

Yes, all our plumbers hold full NSW plumbing licenses and gas fitting certificates. We carry comprehensive public liability insurance and workers compensation. Our plumbing contractor license number is 369675C.

Yes, we provide warranty on all workmanship and stand behind the quality of our repairs and installations. Warranty periods vary depending on the type of work performed. We also honor manufacturer warranties on all equipment we install.

Yes, our team includes licensed gas fitters who handle all gas plumbing work including installations, repairs, leak detection, compliance certificates, and connecting gas appliances. All gas work is performed to Australian Standards.

Yes, we provide complete plumbing services for bathroom and kitchen renovations including rough-in work, fixture installations, drainage, and connecting appliances. We coordinate with builders and designers to ensure smooth project completion.

We accept cash, credit cards (Visa, Mastercard, Amex), debit cards, and bank transfers. Payment is due upon completion of work unless other arrangements have been made for larger projects.

For most services, yes, someone over 18 should be present to provide access and approve work. For pre-arranged maintenance in commercial or strata properties, alternative access arrangements can be made.