Frequently Asked Questions

Yes. We attend plumbing emergencies 24/7 across Sydney. Call and tell us what is happening, and we will tell you what to do right now and how soon we can be there.

Arrival time depends on your suburb, the fault and current bookings. Call with your location and what is happening so we can confirm availability and discuss the immediate next step.

Active flooding, sewage overflow, scalding water or a fault that puts people or property at immediate risk needs urgent attention. Call us for plumbing help. For a suspected gas leak, leave the area and contact the gas emergency service from a safe location; call 000 if there is immediate danger.

There is no single price for every emergency. Timing, the fault, access and required parts affect the cost. Ask about call-out and after-hours charges when you call. The plumber explains the proposed work and expected cost before you agree to proceed.

Send your suburb, the work you need and clear photos through our enquiry form. Some planned work can be discussed from those details. Hidden faults or unclear pipework may need an on-site assessment before the scope and cost can be confirmed.

Call-out terms depend on the timing and type of job. We will explain the applicable charges before confirming your booking.

Yes. The plumber explains the proposed work and expected cost before proceeding. If diagnosis is required first, the investigation and any further repair are discussed as separate stages where appropriate.

We service the Eastern Suburbs, Sydney City, Inner West, North Shore, Northern Beaches, Hills District, Ryde Area, Western Sydney and South West Sydney. Find your suburb on our service areas page, or call with the job address.

Yes. Commercial plumbing and strata plumbing enquiries can cover maintenance, repairs, planned work, site access and the documentation relevant to the job.

Urgent jobs come first. For planned work, call or send the details and photos so we can discuss the next available time. An online enquiry does not confirm an appointment; timing and access are agreed with you.

The method depends on the blockage and pipe condition. Options can include high-pressure water jetting, an electric drain machine and CCTV inspection. If the pipe is damaged, relining, targeted excavation or replacement can be compared where suitable.

Common causes include tree roots entering older pipe joints, grease and food waste, hair and soap buildup, flushed objects, displaced joints and damaged pipe. Repeated blockages justify inspection because clearing alone does not repair a structural fault.

The blockage location, available access and clearing method affect the price. A straightforward accessible blockage involves different work from a damaged underground drain. We discuss the clearing scope and cost first; any camera investigation or pipe repair is explained separately where needed.

Yes. We use CCTV drain inspections where suitable to investigate recurring blockages or visible pipe damage. The camera can show root entry, cracks or displaced joints. Access and pipe condition determine whether inspection is possible and whether clearing is needed first.

Hot water work can cover electric storage, gas storage, continuous-flow, solar and heat-pump systems. Suitable options depend on the current unit, household demand, site, available energy supply and installation requirements.

Service life depends on the system, water quality, installation, use and maintenance. Leaks, corrosion, recurring faults and parts availability are more useful replacement signs than age alone. Follow the manufacturer’s maintenance instructions for the actual unit.

Note the system type, any visible fault code and whether the problem affects every hot tap. Follow only the user checks in the manufacturer’s instructions; do not open electrical or gas components. Send a photo of the unit and label, or call if the system is leaking, producing scalding water or creating an immediate risk.

A heat pump may suit a property with the right outdoor location, electrical supply, household demand and noise clearance. Compare the system specification, installation requirements and current official incentive terms against suitable electric, gas or solar options.

Gas plumbing enquiries can include gas lines, appliance connections, fault investigation and the compliance documentation relevant to the job. Regulated gas work must be completed by an appropriately licensed gas fitter.

Leave the area without operating electrical switches, using a phone nearby or creating a flame. From a safe location, call your gas distributor’s emergency line — Jemena’s NSW gas emergency number is 131 909. Call 000 if there is immediate danger. Follow Jemena’s gas safety guidance. Once the immediate risk is addressed, contact us to investigate, repair and test the installation.

The required documentation depends on the gas installation, alteration or repair. An appropriately licensed gas fitter should explain and provide the compliance documentation that applies to the completed work.

Leak detection may use meter checks, isolation testing, acoustic listening, thermal imaging and moisture readings to narrow the source before access is opened. The useful method depends on the pipe, material and whether the leak is active.

Possible signs include an unexplained increase in water use, the sound of running water when fixtures are off, damp or discoloured finishes and an unusual warm floor area. These signs do not confirm the source, so meter checks and targeted investigation may be needed.

Cost depends on the building, suspected service, access and detection methods required. Share the meter behaviour, affected rooms and fault signs so the investigation scope can be discussed.

Pipe relining creates a cured liner inside a suitable damaged pipe. It can use existing access and avoid a continuous trench, but some excavation or new access may still be required. CCTV inspection is needed before comparing it with other repair methods.

There is no single service life that applies to every reline. The lining system, installation, existing pipe and ongoing use all matter. We assess the pipe by CCTV before recommending a repair and explain the proposed system and its product information. Relining is not suitable for every damaged pipe.

Relining may reduce excavation where the pipe is suitable, but it is not automatically the lower-cost option. The pipe length, diameter, condition, access and surrounding surfaces need to be assessed against targeted excavation or replacement.

We inspect the tap to identify a worn washer, O-ring, cartridge or damaged tap seat, then repair it where suitable parts are available. If the body is damaged or parts are unavailable, replacement may be more practical. See our tap repair and installation service.

A running toilet is often caused by an inlet valve, outlet seal or float problem. The suite, parts availability and fault determine whether repair or replacement is more practical.

The fixture, access and connection changes affect the total cost. A like-for-like replacement usually has a different scope from moving pipework or changing the set-out. Send a photo and the model details if you have chosen a fixture; the plumber explains suitable options and the expected installation cost before work begins.

Bathroom renovation plumbing can include isolation, rough-in work, drainage changes, fixture connections and final fit-off. The scope should be coordinated with the builder, waterproofer, electrician and selected fixtures before work begins.

The work depends on the layout and existing services. It may include isolating and removing fixtures, changing water and drainage positions, setting heights and set-outs, rough-in work, pressure testing and final fixture connections.

A licence check lets you confirm that the licence is current and covers the work you need. Panther Plumbing Group’s NSW contractor licence is 388782C for plumbing, drainage, gasfitting and LP gasfitting. Use the Service NSW licence check to look up the number and authorised categories.

Call for an urgent problem, or send your suburb, job details and optional photos through the online enquiry form for planned work. We contact you to discuss the scope, timing and access. Your booking is confirmed once those arrangements are agreed.

Please confirm the available payment methods and when payment is due when arranging the job, especially if you need to use a particular method. For commercial or strata work, provide the billing contact and any purchase-order requirements before attendance.

The booking needs an agreed person who can provide access and approve the work. For a commercial or strata property, confirm the authorised contact and any alternative access arrangements before attendance.