Frequently Asked Questions

Yes, we provide 24/7 emergency plumbing services across all Sydney suburbs. We respond to urgent issues like burst pipes, gas leaks, overflowing toilets, and blocked drains at any time of day or night, including weekends and public holidays.

We aim to respond to all emergency calls within 60 minutes across Sydney. Response times may vary depending on your location and current demand, but we prioritise urgent situations and dispatch the closest available plumber immediately.

Plumbing emergencies include burst pipes, severe water leaks, gas leaks or gas smells, sewage backups, overflowing toilets, blocked drains causing flooding, no hot water in winter, and any situation that poses an immediate risk to your property or safety. If you are unsure, call us and we will advise whether it needs urgent attention.

Emergency plumbing costs depend on the time of day, the nature of the problem, and materials required. We charge standard rates during business hours, with after-hours and weekend rates applying outside these times. All pricing is discussed upfront before any work begins — no hidden fees or surprises.

Yes, we provide free, no-obligation quotes for all non-emergency work. For emergency call-outs, there is a standard call-out fee which is waived if you proceed with the repair. All pricing is transparent with no hidden costs.

For emergency work, we charge a standard call-out fee. However, this fee is waived if you proceed with the recommended repair or service. For scheduled appointments and free quotes, there is no call-out fee.

Yes, whenever possible we provide upfront fixed pricing so you know the full cost before we start. For more complex jobs that require investigation first, we will give you a clear quote once we have assessed the problem. You always approve the cost before any work begins.

We service all suburbs within 50 km of Ryde, covering the Inner West, North Shore, Northern Beaches, Hills District, Parramatta, Eastern Suburbs, Sydney CBD, Western Sydney, and surrounding areas. Visit our service areas page to confirm we cover your suburb.

Yes, we provide commercial plumbing for offices, retail, restaurants, and industrial facilities, as well as strata plumbing for apartment buildings and unit complexes. We work with property managers and body corporates on maintenance, repairs, and compliance.

Yes, we offer same-day service for most plumbing repairs and maintenance across Sydney, subject to availability. For urgent issues, we prioritise fast dispatch. Call us on 0404 939 121 and we will do our best to get a plumber to you today.

We use multiple methods depending on the blockage type and severity: high-pressure hydro jetting for tough blockages, electric drain machines for standard clogs, and CCTV drain cameras to diagnose the exact cause and location. For severely damaged pipes, we offer trenchless pipe relining to repair the pipe without excavation.

Common causes include tree root intrusion (particularly common with older clay pipes), build-up of grease and food waste, hair and soap scum, foreign objects flushed down toilets, collapsed or cracked pipes, and sediment accumulation. Regular maintenance and CCTV inspections can prevent most blockages before they become serious.

The cost depends on the blockage location, severity, and the method required to clear it. Simple blockages typically cost less than complex issues involving tree roots or collapsed pipes. We provide a clear quote after assessing the problem, and our blocked drain service includes CCTV inspection to identify the cause.

Yes, we use CCTV drain cameras to accurately diagnose drain and sewer problems. This technology allows us to see inside your pipes in real time, identify blockages, cracks, root intrusions, and pipe damage, and recommend the most effective solution without unnecessary guesswork.

We install and service all types of hot water systems including electric storage tanks, gas storage tanks, continuous flow (tankless) gas units, solar hot water systems, and heat pump systems. We can recommend the most energy-efficient and cost-effective option based on your household size and budget.

Electric storage tanks typically last 8 to 12 years, gas storage systems 8 to 10 years, and heat pump systems around 10 to 15 years. Continuous flow units can last 20 years or more with proper maintenance. Regular servicing — including flushing sediment and checking the anode rod — extends the lifespan of any system.

First, check if the pilot light is on (gas systems) or if the circuit breaker has tripped (electric systems). Also check that the isolation valve is open. If these are fine and you still have no hot water, contact us for same-day repairs. We carry common parts on our vans so most repairs are completed in a single visit.

Heat pumps are one of the most cost-effective hot water upgrades available. They use 60 to 75% less electricity than conventional electric tanks, saving $400 to $700 per year on energy bills. Combined with NSW government rebates of $1,000 to $3,000, most heat pumps pay for themselves within three to five years in Sydney's climate.

Yes, our team includes licensed gas fitters who handle all gas plumbing work including gas line installations, appliance connections, gas leak detection and repairs, and gas compliance certificates. All gas work is performed to Australian Standards.

If you smell gas, leave the property immediately and call 000 or your gas provider's emergency line. Do not use light switches, mobile phones, or any electrical devices inside the property. Once you are safely outside, call us on 0404 939 121 for urgent gas leak repairs. We have licensed gas fitters available 24/7.

A gas compliance certificate is required after any new gas installation or alteration to an existing gas system in NSW. This includes installing gas cooktops, ovens, heaters, hot water systems, and BBQ gas points. Only a licensed gas fitter can issue a compliance certificate, and we provide one with every gas job.

Our leak detection service uses non-invasive technology including acoustic listening devices, thermal imaging cameras, and moisture meters to pinpoint hidden leaks behind walls, under floors, and in concrete slabs — without tearing anything apart. This saves time and avoids unnecessary damage to your property.

Common signs include an unexplained increase in your water bill, the sound of running water when all taps are off, damp or discoloured patches on walls or ceilings, musty smells or mould growth, low water pressure throughout the home, and warm spots on floors (indicating a hot water pipe leak). If you notice any of these, a professional inspection can confirm the source.

Leak detection costs vary depending on the complexity and how accessible the suspected leak area is. A standard leak detection inspection is a cost-effective investment compared to the water damage, mould, and structural problems that hidden leaks cause over time. Contact us for a quote based on your specific situation.

Pipe relining is a trenchless method of repairing cracked, broken, or root-damaged pipes without digging up your property. A flexible liner coated with resin is inserted into the existing pipe and cured in place, creating a new pipe within the old one. There is no need to excavate driveways, gardens, or floors.

A properly installed pipe reline typically lasts 50 years or more. The cured-in-place liner is resistant to tree root intrusion, corrosion, and cracking, making it a long-term solution. We provide a warranty on all pipe relining work for your peace of mind.

In most cases, yes. Pipe relining avoids the cost of excavation, landscaping restoration, driveway or path repair, and the disruption that comes with traditional pipe replacement. It is also faster — most relining jobs are completed in a day. The overall cost depends on the pipe length, diameter, and condition.

Most dripping taps are caused by worn washers, O-rings, or cartridges. We carry common parts on our vans and can usually complete tap repairs in a single visit. If the tap is old or damaged beyond repair, we can install a new one on the same visit.

A running toilet is usually caused by a faulty inlet valve, worn flush valve seal, or a problem with the cistern float mechanism. It can waste over 60,000 litres of water per year if left unfixed. Our toilet repair service covers all brands and cistern types across Sydney.

Costs depend on the fixture you choose and the complexity of the installation. A straightforward tap or toilet replacement is typically a quick job. We provide upfront pricing before starting, and our plumbers can advise on the best fixtures to suit your bathroom or kitchen.

Yes, we provide complete bathroom renovation plumbing including rough-in work, drainage relocation, fixture installations, hot water connections, and final fit-off. We coordinate with builders and designers to ensure the plumbing is done right and on schedule.

A typical bathroom renovation involves relocating or replacing water supply and drainage pipes, waterproofing preparation, installing new fixtures (toilet, vanity, shower, bath), connecting tapware, and ensuring all work meets Australian plumbing standards. We handle everything from demolition plumbing through to the final connection.

Yes, all our plumbers hold full NSW plumbing licences and our gas fitters hold separate gas fitting certificates. We carry comprehensive public liability insurance and workers compensation cover. Our plumbing contractor licence number is 369675C, issued by NSW Fair Trading.

All our workmanship is backed by a 12-month warranty. We also honour manufacturer warranties on all equipment and parts we install, with documentation provided upon completion. If anything we have repaired or installed develops a fault within the warranty period, we will return and fix it at no extra cost.

Under NSW law, almost all plumbing work must be performed by a licensed plumber. Unlicensed work can void your home insurance, create safety hazards, and result in fines. A licensed plumber ensures the work meets Australian Standards and building codes, and provides you with a compliance certificate where required.

You can call us directly on 0404 939 121 or submit a request through our online contact form. For emergencies, calling is the fastest option. For non-urgent work, we will arrange a time that suits your schedule and confirm the appointment in advance.

We accept cash, credit cards (Visa, Mastercard, Amex), debit cards, and bank transfers. Payment is due upon completion of work unless other arrangements have been made for larger projects.

For most services, someone over 18 should be present to provide access and approve the work. For pre-arranged maintenance on commercial or strata properties, alternative access arrangements can be made.